Retail 2.0 – Order Entry Guide

Retail 2.0 – Order Entry Guide

Overview

This article explains the functions available in the Retail 2.0 Order Entry screen, including item selection, order management, cashout options, and final transaction functions.

Order Entry Screen

Order Entry – Items and Categories

On the right side of the screen, you will find the item and category section.

To add items to an order, you can either:

Option A – Select by Category

  • Choose a category from the bottom of the screen
  • Select the desired item from the category list

Option B – Use Search

  • Press the Search button located in the top-right corner
  • Search for the item by name

To add an item to the order:

Press the item button once
Option C – Use Barcode Scanner

  • Scan a barcode on an item

The selected or scanned item will automatically be added to the order.

Order Entry – Left-Hand Menu

Discounts

Apply:

  • Item discounts
  • Order discounts
  • Discount codes

Discount codes can be configured in the Hippos Cloud under the Promotions section.

Remove: Removes the currently highlighted item from the order.

Start Over: Removes all items currently added to the order.

Note: This option is only available before selecting Cashout or saving the order.

Void Order: Cancels the entire order.

Order Instructions: Add notes or instructions for staff related to the entire order.

Change Qty: Adjust the quantity of the selected item.

Change Price: Override the price of the selected item for the current transaction.

Change Employee: Assign a different employee to receive commission for commission-eligible items.

Change Customer: Add or change customer information associated with the order.

Open Till: Opens the cash drawer.

Load Order: Load a previously saved order using the order number.

Send: Saves the current order.

 

Order Entry – Cashout

Order Summary

Located on the left side of the screen.

Displays:

  • All items in the order
  • Order subtotal
  • Taxes
  • Total amount due

Enter Tendered Amount: By default, the full amount due is displayed.

Use the number pad to:

  • Enter a custom payment amount
  • Split payments between multiple payment methods
  • Enter the amount received from larger bills

 

Remove Payment: Removes a tendered payment type if the customer changes their mind.

Note: This option does not work for already processed payment types such as:

  • Debit
  • Visa
  • Gift Cards
  • Other electronically processed payments

Gift/Loyalty Card Balance: Check the balance of a customer’s gift or loyalty card.

Discount: Add or remove an order discount during cashout.

Change Tax Rule: Change the tax rule applied to the transaction.

 

Order Entry – Final Cashout

Print Receipt: Manually print the customer receipt.

Print Gift Receipt: Print a receipt specifically for gift card transactions.

E-Mail Receipt: Send the receipt to the customer via email.

Open Till: Re-open the cash drawer after payment completion.

Record Cash Tips: Record tips received in cash.

Go Back: Return to the previous cashout screen.

OK – Done: Finalize and complete the transaction for the current order.