Restaurant 2.0

Restaurant 2.0 - POS Stuck on Loading Screen After Product Key Validation

Restaurant 2.0 - POS Stuck on Loading Screen After Product Key Validation

Summary

This article explains what to do when the Point of Sale (POS) system becomes stuck on the loading screen after the Product Key Validation step. This issue typically occurs due to network connectivity problems or router-related issues that prevent the POS from communicating with the activation server.

Symptoms

  • POS screen displays “Loading...” indefinitely after entering or validating the Product Key.
  • Application does not proceed to the login or dashboard screen.
  • Restarting the POS software alone does not resolve the issue.

Possible Causes

  1. Unstable or disconnected network connection.
  2. Wi-Fi interference or weak signal.
  3. Router issue or temporary loss of internet connectivity.
  4. Network not allowing outbound connection to activation servers (in rare cases).

Resolution Steps

Step 1: Verify Internet Connection

  1. Check if the POS terminal has an active internet connection.
  2. If using Wi-Fi, disable Wi-Fi to avoid potential signal drops or instability.
  3. Connect the POS to the internet using a wired Ethernet cable for a more reliable connection.
  4. Open a web browser (if available on the device) and visit any website to confirm internet access.

Step 2: Restart the Network Equipment

  1. Locate your router and/or modem.
  2. Power them off for 30 seconds, then turn them back on.
  3. Wait until all router lights indicate a stable connection (usually takes 1–2 minutes).
  4. Once the internet is restored, restart the POS application and try logging in again.

Step 3: Retest the POS Application

  1. Relaunch the POS software.
  2. Enter the Product Key again if prompted.
  3. Confirm if the POS successfully proceeds past the loading screen.